Best Customer Service
Sponsored by Earl Kendrick
​
Sally Reynolds – Evolve Block & Estate Management
Anita Cushing – Burns Hamilton
Seran Fitzpatrick – Principle Estate Management
Nicola Thacker – Rendall and Rittner
Alyx Chapple – Fexco Property Services
Alice Baker – Fraser Allen Estate Management
This year's shortlist
Outstanding Mentor
Sponsored by SAMAS
​
Jodie Fraser - Fraser Allen Estate Management
Sally Reynolds – Evolve Block & Estate Management
Anna Mercer – Warwick Estates
Sue Petri – Rendall and Rittner
Samantha Bishop – Crabtree Property
Joanne Beasley – Churchill Estates Management
Kate Reynolds – Remus
Outstanding Management and Leadership
Sponsored by PLP Fire Protection
​
Jodie Fraser - Fraser Allen Estate Management
Emily Gray - Burns Hamilton
Stephanie Jobson - Principle Estate Management
Joanne Busby – Warwick Estates
Kerrie Dutton - Ground Solutions
Helen Roberts - Fexco Property Services
Emily Arlow – Centrick
Claire Bates – Strangford Management
Advancing Diversity in the Workplace
Sponsored by April Marketing
​
Louie-Mae Gibson – Promise FM
Natalia Colonova - Bromford
Lauren Mahoney – Pellings
Property Manager of the Year
Sponsored by Future Group
​
Lara Snell – Glide Property Management
Rhiiannon Orrow – HML
Alice Baker- Fraser Allen Estate Management
Querida Simpson – Ekor Group
Anita Cushing – Burns Hamilton
Urszula Tubek – Rendall and Rittner
Alex Jordan – Principle Estate Management
Kirsty Marshall – Evolve Block & Estate Management
Tash Rogers – Burns Hamilton
Marie Wakeling – Remus
Joanna Wade – Novus Residential
Service Accountant of the Year
Sponsored by Morton Baxter
​
Catia Franco – CP Franco
Medika Ruseva – Ekor Group
Ellie Ricketts – Principle Estate Management
Evie Fox – Churchill Estates Management
Jasmine Gale – Remus
Wendy Dickson – HML
Jennifer Male – B-Hive Property Solutions
Assistant of the Year
Sponsored by Block Recruit
​
Cath Ainsbury – HML
Lisa Kennard – Evolve Block & Estate Management
Sara Santoni – Rendall and Rittner
Jenny Fennell – Principle Estate Management
Mia Gale – Remus
Chloe Dixon – Remus
Amy Blackburn – Remus
Onsite Staff
Sponsored by Lyfe Safety Systems
​
Kate Towers – Churchill Estates Management
Emma Loughran-Charles - Churchill Estates Management
Unsung Hero - behind the scenes role
Sponsored by Insurety
​
Ellie Cheeseman – Parkfords
Jodie Worrall – Parkfords
Agne Spudyte-Mallon – JFM Block & Estate Management
Helen Needham – Evolve Block & Estate Management
Samantha Leonard – Park Aspen
Tessa Plaistow – Rendall and Rittner
Stacey Bell – Burns Hamilton
Abbi Seaden – Fexco Property Services
Lois Connellan – Centrick
Andrea Barnard - Fexco Property Services
Chelsea Austin – Earl Kenderick
Returner of the year
Sponsored by Xtra Maintenance
​
Caroline Bream – Fexco Property Services
Sophie Cundy-Borge – Remus
Stevie-Louise Rokovucago – Fexco Property Services
Katy Williams – Bellharbour
Jennifer Almond - Eight Asset Management
Wellbeing initiative of the year
Sponsored by JHM Contracts
​
Rachel Maguire – Earl Kendrick
Emily Gray – Burns Hamilton
Shelley Jacobs – MLM Property Management
Laura Severn – LMP Law
Innovator of the Year
Sponsored by Adiuvo
​
Catia Franco – C P Franco
Jessica Holland - Olive Management
Agne Spudyte-Mallon – JFM Block & Estate Management
Rosie-May Flamson – Glide Property Management
Rising Star
Sponsored by Fexco Property Services
​
Catia Franco – CP Franco
Jamie Brown - Fexco Property Services
Karen Stanbridge - VX Block Ltd
Anita Cushing – Burns Hamilton
Sophie Rolt – Evolve Block & Estate Management
Charlie Carter – Rendall and Rittner
Natalie Stride - Fexco Property Services
Best Customer Service
Sponsored by Earl Kendrick
​
Recognising a woman that can demonstrate that she has the customer at the heart her role. This is an individual award for any role that can demonstrate excellence in customer service.
Nomination criteria
Individuals can self-nominate or be nominated by colleague and approved by a client.
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Demonstrate quality of service
Examples of excellence in customer service
Cite difficult challenges that were faced and how they were overcome
Best practice in client communications
Staff training/development
This year's criteria
Outstanding Mentor
Sponsored by SAMAS
​
This award seeks to recognise individuals that have given generously of their time to support, guide, challenge and encourage female mentees to success.
Nomination criteria
Individuals can self-nominate or be nominated by colleague. The nominee can represent the leasehold sector in any capacity.
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
women who have supported and continue to support other women working within the leasehold sector.
Women who have contributed to nurturing talent in a way that has helped others to grow & mature as exceptional in their fields.
Provide evidence of how he/she has provided mentored or supported others?
Outstanding Management and Leadership
Sponsored by PLP Fire Protection
​
This award seeks to recognise individuals that have made a significant contribution to the leasehold property management sector through their management and leadership. They may have, but not necessarily, worked as a managing agent, but equally could be someone who has devoted his or her professional life to the improvement of the sector.
Nomination criteria
Individuals can self-nominate or be nominated by colleague.
Your nominee can represent the leasehold sector in any capacity.
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Summarise the achievements your nominee has made to the leasehold property management sector
What has been the defining moment of their career?
What innovative ideas has he/she introduced?
Provide evidence of how he/she has provided leadership or inspired others?
Advancing Diversity in the Workplace
Sponsored by April Marketing
​
A business and/or individual who has championed diversity within the workplace and can demonstrate the benefits of this.
Nomination criteria
Businesses and Individuals can self-nominate.
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
initiating and leading action(s) to remove barriers,
improve the working experience and engagement levels of employees
create an environment where individuals feel a sense of belonging, can be their authentic selves
feel that they have a voice in their teams and organisations
Property Manager of the Year
Sponsored by Future Group
​
This is an individual award for property managers.
Nomination criteria
Individuals can self-nominate or be nominated by a colleague
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Has provided a measurable contribution to the success of their organisation
Has provided a measurable improvement in the management of their block and or relationship with the residents
Please specify the number of blocks/units responsible for
Can demonstrate in-depth building management knowledge
Is personable, approachable and has developed strong leaseholder relationships
Can demonstrate specific challenges with leaseholders that were met and overcome
Please state professional qualifications and regulatory body memberships.
Service Accountant of the Year
Sponsored by Morton Baxter
​
This is an individual award for service charge accountants.
Nomination criteria
Individuals can self-nominate or be nominated by a colleague
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Has provided a measurable contribution to the success of their organisation
Evidence of educating clients on the part service accounting plays in our industry
Efficient handling of financial enquiries
Self-development through continuing training
Successful training and mentoring of colleagues
Assistant of the Year
Sponsored by Block Recruit
​
This is an individual award for assistants of Property Manager or Service Charge Accountants.
Nomination criteria
Individuals can self-nominate or be nominated by a colleague
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Has provided a measurable contribution to the success of their organisation
Has provided a measurable improvement in the management of their block and or relationship with the residents
Can demonstrate some building management knowledge
Is personable, approachable and has understands the importance of good leaseholder relationships
Please state professional qualifications and regulatory body memberships.
Onsite Staff
Sponsored by Lyfe Safety Systems
​
This is an individual award for on-site (e.g., concierge, porter, caretaker, estate manager, etc) at a property.
Nomination criteria
Individuals can self-nominate or be nominated by a colleague
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Skill in performing role
Responding to leaseholder needs
Approachable and demonstrates a ‘can do’ attitude
Specific challenges that were overcome
Unsung Hero - behind the scenes role
Sponsored by Insurety
​
This is an individual award for employees (not a Property Manager or Service Charge Accountant)
Nomination criteria
Individuals can self-nominate or be nominated by a colleague
Judging criteria
The judges will be looking for evidence to support your entry in the following areas:
Specific contribution to the business that has delivered tangible result(s)
Example(s) of initiative
Approachable and demonstrates a ‘can do’ attitude
Gone above and beyond the call of duty
Returner of the year
Sponsored by Xtra Maintenance
​
This award highlights the challenges associated with returning to work following maternity leave or a career break.
Entries should have in the previous two years returned to work. The judges will be looking for results and the impact the winner has had on their organisation since returning to the workplace. It is hoped that her actions will provide an example of best practice for those who wish to return in the future.
Wellbeing initiative of the year
Sponsored by JHM Contracts
​
Entries have successfully promoted equality, diversity, and inclusion related to wellbeing.
Have you implemented networking or other activities that promote inclusive wellbeing practices within organisation? Do your company benefits transcend gender, race, class, age and other characteristics to ensure true equality across the organisation? Have you introduced new working practices that support the mental wellbeing of your employees and reflect the diversity of your workforce?
​
Judges will be looking to see the results of the initiative and its impact on the business or the wider community, with demonstrable evidence that individuals from all walks of life are able to benefit from the initiative, ensuring social barriers no longer hold people back.
Innovator of the Year
Sponsored by Adiuvo
​
A creative mind who has introduced new ideas, methods, or even inventions that significantly improved a service, or process. Anyone who found a way to make things faster, more efficient, or more effective, this individual pushes boundary and creates positive change. come up with solutions that transform the way we live or work. If someone has introduced an idea that makes things work better, faster, or smarter, they deserve to be celebrated here!
Judges will be looking for:
Developed a new product, or service, that solves a problem or meets a need.
Improved or streamlined an existing process, making it more efficient or cost-effective.
Demonstrates creativity and a forward-thinking approach in their field.
Has a measurable impact, either through increased productivity, better quality, or improved outcomes.
Serves as an example of how innovative thinking can lead to tangible success or progress.
Rising Star
Sponsored by Fexco Property Services
​
The Rising Star Award celebrates emerging talent in the industry in any role. It aims to recognise and identify high achievers and future leaders from across the sector. This award applies to any individual who has been working in the industry for 2 years or less and who has shown exceptional promise and made a significant impact. The judges will be seeking evidence of commitment, impact and progress in their field.